Customer RelationshipAt JERA we build a customer relationship throughout our Implementation of any product. We value this relationship and make the best effort to keep a long-lasting support and trustworthy relationship with all our customers. By doing this we ensure to implement a solution that is modified and specific to every company or organisation
It all begins with scoping interviews, where we get an in-depth view of what you need from the system. The scoping sessions are critical to the implementation as JERA needs fully informed and detailed documents that assure the customer that they are getting what they are expecting. Once this is complete, we can start to plan for implementation, testing, training, and support. From there, we initiate the Sage X3 as an integrated solution.