Terms and Conditions for Sage X3, Sage Intacct, and Sage 300 People 

 1. General Provisions 

1.1. These Terms and Conditions govern the sale, implementation, and support of Sage X3, Sage Intacct, and Sage 300 People provided by Jera Consulting. 

1.2. By engaging with Jera Consulting for software services, the client agrees to these Terms and Conditions. 

1.3. These terms may be updated periodically, and the most recent version will be made available on Jera Consulting’s website. 

 2. Scope of Work 

2.1. The scope of services includes software licensing, implementation, training, customization, and support. Any deviations from the initial project scope will require a formal Change Request and may incur additional costs. 

2.2. Implementation timelines and deliverables are agreed upon in the project plan and depend on the client’s timely provision of accurate information. 

2.3. Support services are governed by the selected Service Level Agreement (SLA). 

 3. Software Licensing 

3.1. Software licenses for Sage X3, Sage Intacct, and Sage 300 People are issued under the terms set by Sage. Clients are required to adhere to Sage’s licensing policies. 

3.2. Jera Consulting facilitates the licensing process and acts as the reseller but does not own the software intellectual property. 

 4. Implementation Services 

4.1. Implementation services include requirements analysis, system setup, data migration, user training, and go-live support. 

4.2. Any delays caused by the client, including late provision of data or lack of availability for meetings, will impact project timelines and may result in additional charges. 

4.3. Assumptions about business processes, integrations, or configurations made during scoping must be confirmed in writing. If assumptions are invalid, additional costs may apply. 

 5. Customizations and Reports 

5.1. Customizations, including additional reports or workflows, are not included in the standard implementation and will be quoted separately. 

5.2. Jera Consulting will not be held responsible for delays or issues caused by third-party systems or incomplete requirements from the client. 

 6. Fees and Payment Terms 

6.1. All fees, including licensing, implementation, and support charges, will be outlined in the project proposal. 

6.2. Payment terms are strictly as per the agreement. Late payments may result in suspension of services until outstanding amounts are settled. 

 7. Data Protection and Privacy 

7.1. Jera Consulting will process personal data provided by the client in accordance with applicable data protection laws and our [Privacy Policy](https://www.sage.com/en-za/legal/privacy-and-cookies/protection-of-personal-information). 

7.2. Clients must ensure the security of data provided for implementation or support purposes. 

 8. Intellectual Property Rights 

8.1. Sage retains all intellectual property rights for Sage X3, Sage Intacct, and Sage 300 People. 

8.2. Customizations or additional reports developed by Jera Consulting remain the intellectual property of Jera Consulting unless otherwise agreed. 

 9. Limitations of Liability 

9.1. Jera Consulting is not liable for: 

 - Data loss or corruption unless caused by gross negligence. 

 - Delays caused by third-party integrations or client inaction. 

 - Software malfunctions inherent to the Sage products. 

9.2. Liability is limited to the fees paid by the client for the specific service giving rise to the claim. 

 10. Support Services 

10.1. Support services are governed by an SLA agreed upon at the time of contract. 

10.2. Non-standard support requests, including report writing, integrations, or process reviews, may incur additional charges. 

 11. Acceptable Use 

11.1. Clients agree to use Sage products in compliance with all applicable laws and regulations. 

11.2. Misuse of the system, including unauthorized access or unethical use, may result in termination of services. 

 12. Changes to Scope or Project Plan 

12.1. Any changes to the agreed project plan, including additional functionality or reporting requirements, must be requested in writing and will be billed as per a revised agreement. 

 13. Termination 

13.1. Either party may terminate the agreement by providing 30 days’ written notice. 

13.2. Upon termination, the client remains liable for any outstanding fees. 

 14. Virus and Security Policy 

14.1. Jera Consulting ensures the software and deliverables are virus-free at the point of delivery but cannot guarantee security for systems outside its control. 

14.2. The client is responsible for maintaining adequate cybersecurity measures, including antivirus software and firewalls. 

 15. Links to Sage Policies 

15.1. Clients must comply with the policies set by Sage, which can be found at: 

 - [Sage X3 Policies](https://www.sage.com/) 

 - [Sage Intacct Policies](https://www.sageintacct.com/) 

 - [Sage 300 People Policies](https://www.sage.com/) 

 16. Governing Law 

16.1. These Terms and Conditions are governed by South African law. 

Welcome to Jera Consulting. By using our services, website, and products, you agree to be bound by the following Terms and Conditions. Please read them carefully.

 1. Scope of Services

Jera Consulting offers Sage-related solutions including implementation, consulting, support, and training for products such as Sage X3, Sage Intacct, Sage 300 People, and others. Our services extend to all aspects of the implementation lifecycle, including project scoping, solution design, configuration, and post-implementation support.

 2. Scoping and Changes

- Scoping: All projects will be scoped based on the requirements provided by the client. Jera Consulting will confirm and document these requirements before initiating any project. Any changes to the scope must be agreed upon in writing.

- Changes: Any changes to the initial scope or deliverables will result in additional costs and timelines, which will be communicated and agreed upon by both parties before work proceeds.

 3. Report Writing

- Custom reports may be requested by clients. All customizations, including reports, will be developed based on the provided scope.

- Additional Costs: Report writing that falls outside the original scope or any subsequent agreed-upon changes will incur additional fees.

 4. Assumptions

Jera Consulting assumes the following for any implementation or consulting project:

- Client Readiness: Clients are expected to provide timely access to necessary data and systems.

- Infrastructure Requirements: Clients will ensure that any required infrastructure, such as hardware or network configurations, is ready for implementation.

- Training and Support: Jera Consulting will provide training based on the scope of work; however, any further requests for training will be considered separately.

 5. Payment Terms

- Invoices: Payments will be due according to the terms stated in the agreement. Late payments may incur penalties as outlined in the contract.

- Additional Fees: Any additional services or changes outside the scope of the original agreement will be invoiced separately.

 6. Limitation of Liability

Jera Consulting will not be held liable for any indirect, incidental, special, or consequential damages arising from the use of our services or products. Our liability is limited to the total amount paid for the services rendered under the agreement.

 7. Intellectual Property Rights

- Ownership: All intellectual property (IP) rights to any software, reports, customizations, or solutions developed during the course of the project will remain with the respective software provider (e.g., Sage) unless otherwise agreed.

- License: The client is granted a non-exclusive, non-transferable license to use the provided software and customizations within the agreed scope of the project.

 8. Privacy Policy

Your privacy is important to us. We collect personal data as part of our services. For information on how we handle your data, please refer to our Privacy Policy. This document explains how we collect, use, store, and protect your personal data.

 9. Acceptable Use Policy

Clients agree to use our solutions in compliance with applicable laws. Clients shall not use the services to:

- Violate any applicable laws or regulations.

- Engage in fraudulent or harmful activities.

- Distribute malicious software or conduct cyberattacks.

Any breach of these terms may result in termination of services.

 10. Website Terms of Use

By using our website, you agree to the following terms:

- Content: The content provided on the website is for general information purposes only.

- Accuracy: While we strive to ensure the accuracy of the content, Jera Consulting makes no representations or warranties regarding its completeness or correctness.

- Links: Our website may contain links to third-party websites. We are not responsible for the content of these websites.

 11. Cookies Policy

Introduction

Welcome to our Cookie Policy. This policy works alongside our privacy policy, which you can find at [Sage Privacy and Cookies](https://www.sage.com/en-za/legal/privacy-and-cookies/protection-of-personal-information). The purpose of this policy is to describe what cookies are, how we use them, and how you can manage them when visiting or using our website.

What Are Cookies?

Cookies are small text files placed on your device when you visit our website. These files do not contain personal data but contain personal identifiers that allow us to associate your personal data with a specific device. Many websites use cookies, and you can learn more about them at [www.allaboutcookies.org](http://www.allaboutcookies.org).

Why Do We Use Cookies?

We use cookies for several purposes to enhance your experience on our website:

- Access to Restricted Content: To allow access to secure or restricted content.

- Personalization: To tailor website functionality to your preferences, including remembering settings, location, or device type.

- Performance Improvement: To enhance the overall functionality and speed of the website.

- Audience Understanding: To understand our website's audience and provide relevant content.

- Third-Party Services: To enable third parties to offer services on our site.

- Interest-Based Advertising: To deliver personalized advertisements where appropriate, in compliance with applicable laws.

Types of Cookies We Use

We use different types of cookies on our website. Some cookies are set by us, while others are set by third-party services, such as plug-ins, suppliers, or advertisers. Cookies may be deleted from your device at different times (e.g., end of session, or after a set period) or may remain until manually deleted.

We use the following types of cookies:

- Essential Cookies: Necessary for our website to perform essential functions. Without these cookies, parts of the website may not work.

- Site Analytics Cookies: These cookies monitor our website's performance and user interactions, helping us improve functionality.

- Functional Cookies: These remember your preferences and settings, such as saving your username and password.

- Advertising Cookies: These cookies are used to match your interests or web searches with relevant advertising campaigns.

- Social Media Cookies: These integrate with social media platforms to help you share content easily.

- Flash Cookies: These help your device read content supported by Adobe Flash, such as advertisements or videos.

- Third-Party Cookies: These are placed by our business partners, and we have no control over them. The information collected by these cookies is governed by the privacy policies of the third parties, not by us.

Our Cookies

Here are some of the cookies we use on our website:



Deleting Cookies

Your internet browser generally accepts cookies automatically, but you can adjust your browser settings to stop accepting cookies. You can also manually delete cookies. For instructions on how to delete cookies, visit [Digital Trends – How to Delete Cookies](https://www.digitaltrends.com/computing/how-to-delete-cookies/).

Please note, if you delete or block cookies, you may lose some functionality on our website, or your preferences may not be saved. Blocking or deleting cookies will not prevent you from seeing ads, but they may not be as relevant to your interests.

 12. Viruses Policy

Jera Consulting takes reasonable steps to ensure that our website and services are free from viruses and malware. However, we cannot guarantee that our website or services are free from harmful code. You should take appropriate precautions to protect your device.

 13. Governing Law and Disputes

These Terms and Conditions shall be governed by and construed in accordance with the laws of South Africa. Any disputes will be resolved through binding arbitration in South Africa.

For more information about our policies, or if you have any questions, please feel free to contact us.